Terms & Conditions
1. Introduction
Welcome to RAYS18. These terms and conditions outline the rules and regulations for the use of our services and website. By accessing our website or engaging our services, you agree to comply with these terms and conditions. If you do not agree with any part of these terms, you should not use our services or website.
2. Services
2.1. Service Offerings
We offer a range of lawn care services designed to meet various needs. The following basic terms apply to all our services:
Labor Only:
Our services primarily cover labor and do not include the provision of any materials, such as plants, fertilizers, pesticides, or other items, unless explicitly stated in the service agreement.
Material Costs:
If materials are required for the service, they will either need to be supplied by the customer or will be charged separately. Any costs related to the purchase and transportation of materials will be the customer’s responsibility unless otherwise agreed upon.
2.2. Service Availability
Our services are available in limited areas. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, including, without limitation, if we believe that customer conduct violates applicable law or is harmful to our interests.
3. Payments and Billing
3.1. Pricing
All prices for services are listed on our website or provided in a service agreement. Prices are subject to change without notice. However, changes will not affect orders that have already been confirmed.
3.2. Payment Terms
Payment for services is due according to the agreed-upon or selected payment terms by the client. Payment is due at the time of service, unless otherwise agreed upon in writing. We accept various payment methods available on our website. Late payments may incur additional fees.
3.3. Cancellation and Refunds
Cancellations must be made at least 30 minutes before the scheduled service or before the provider arrives at your site, whichever occurs first, to avoid a cancellation fee. Refunds will only be issued for services not rendered due to our fault or inability to perform.
4. Service Delivery
4.1. Scheduling
We will make every effort to perform the services at the scheduled time. However, we reserve the right to reschedule or cancel services in the event of unforeseen circumstances, such as inclement weather, equipment failure, or other factors beyond our control.
4.2. Customer Responsibilities
Customers are responsible for ensuring that the service area is accessible and free of obstructions. This includes clearing the lawn of toys, furniture, and other items before our arrival. Failure to do so may result in rescheduling or additional charges.
4.3. Satisfaction Guarantee
We are dedicated to providing high-quality services with attention to detail and industry best practices. Our skilled team ensures your lawn care is handled professionally, enhancing your lawn’s health and appearance. We value clear communication, punctuality, and reliability, and are committed to promptly addressing any concerns to ensure your satisfaction.
5. Liability
5.1. Limitation of Liability
RAYS18 is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability for any claim relating to our services is limited to the amount paid by you for the service in question.
5.2. Damage to Property
We take great care when providing our services; however, we are not responsible for any damage to property resulting from pre-existing conditions, hidden objects, or failure to disclose important information related to the service area.
5.3. Access to Property
The customer is responsible for ensuring that the service area is accessible at the scheduled time. This includes unlocking gates, removing obstructions, and securing pets. Failure to provide access may lead to rescheduling or additional fees.
5.4. Safety and Hazards
Customers must inform us of any potential hazards or special conditions on their property that may impact service delivery. This includes, but is not limited to, underground utilities, hidden objects, and hazardous materials. We are not liable for damage caused by undisclosed hazards.
6. Privacy
Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
7. Changes to Terms and Conditions
We reserve the right to update or modify these terms and conditions at any time. Any changes will be posted on our website, and it is your responsibility to review these terms periodically.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the prevailing government rules and regulation. Any disputes arising out of or relating to these terms will be resolved in the relevant courts.
9. Contact Information
If you have any questions or concerns about these terms and conditions, please contact us at:
RAYS-18
Office No. 18, Floor No. 4,
Al-Hafeez Tower,
M.M. Alam Road, Lahore.
Email: Rays18.official@gmail.com
Phone: +92 – 32 44 66 11 45